Account Setup
How long will it take for my Dedicated Server to be setup?
All Dedicated Servers are setup automatically once your payment has been processed. As your server is automatically built for you with the operating system of your choice, you should expect your server to be available 30 - 60 minutes after you have placed your order.
Can I still buy and manage my domains with you?
Certainly, our system is setup to make managing your domains and Dedicated Server as simple as can be.
Billing Questions
Do you charge a setup fee?
No, we don't charge any setup fees.
How can I pay for my dedicated server?
For Dedicated Servers our preferred payment method is by direct debit and our pricing policy reflects this, we also accept MasterCard, Visa, Maestro (Switch), Solo, Visa Electron and Visa Delta.
We regret that we do not accept cheque, postal orders, standing orders or cash.
Do I get an invoice?
Yes, every time you buy a product from us we will email you an invoice, invoices are also available to view and print at any time in your control panel.
Do you charge VAT?
Yes, all prices, except where specifically marked, are plus VAT.
Is there a contract?
Yes, there is a minimum term of 12 months.
Server and Network
What type of hardware do you use?
All our servers are made by Dell.
What level of access do I have to my server?
You will have full root or administrator privileges to manage and access your server.
Do you provide a Service Level Agreement (SLA)?
Yes, find out more on our Service Level Agreement page.
How many IP addresses do I get with my server?
We setup one IP address as standard and you can add another for free by clicking the option in the "Manage Dedicated Servers" area of your control panel. If you need more IP addresses after that you can buy these for £30 each per year.
Can I resell Dedicated Servers?
Yes, you are free to resell Dedicated Servers to your clients. The servers hostname does not include Incuub meaning that your client does not need to know about Incuub.
Do I have to run my own name servers?
No, you can continue to use our name servers, you would simply update your A Name and C Name records to point at your server.
Is there any software installed on the server to help me configure it?
Yes, if you have chosen our Linux CentOS or Linux Ubuntu installation then we automatically install WebMin. A web based control panel that allows you to do system administration tasks such as configure Apache or setup users.
I need to reboot my server, how can I arrange this?
You can reboot your server any time you like. Just visit the "Manage Dedicated Servers" area of your control panel and click the real time reboot option.
How much bandwidth do I get?
Your server comes with a 10mb connection to the Internet (10240 Kbps), It's just like having your own leased line. You can transfer as much data as you like within your 10mb line. Don't get this confused with your broadband at home or work; you don't share your 10mb with anyone else. 10mb is a huge amount of bandwidth which can support a very busy website, it roughly translates to 2560 GB of bandwidth a month.
Do you have any restrictions on what I can use my server for?
No, as long as anything you do on the server abides with UK law then you are free to use the server for any purpose.
Can I use my server to host videos, stream audio or store large backups.
Yes, you can use your server for any purpose you need.
Where will my server be located?
Your server will be based in our UK Data Centre. Find out more on our Data Centre page.
Does the server run RAID disk mirroring?
Yes, all our servers are setup with hardware level RAID mirroring. In the unlikely event of a disk failure this means your server will continue to operate normally. We will be notified of the disk failure and will replace the broken disk for you with no cost or impact to your data or service.
Can I run Plesk/cPanel/Helm etc?
Yes you can run software to create multiple shared hosting accounts. You should contact the software vendor direct to purchase your software.
Can you install Microsoft SQL 2008 Web Edition
Yes, this is the latest version aimed at web servers. We can install this fully licensed at the following rate:
| | Credit Card | |
| Microsoft SQL Server per month | €46.00 | |
| Microsoft SQL Server per year | €460.00 | |
Technical Support
I have rebooted my server and I still can't connect to it, what should I do?
Contact a member of our customer services team via your control panel and we will investigate the issue. If there is a hardware problem we will fix this for you.
I need some help with setup up on an application such as Apache or Exim can you help?
Yes we can, but as you would expect we have to make a charge for this service. You can ask us for a no obligation quote from the "Manage Dedicated Servers" area of our control panel.
I need to re-install the operating system on my server; can you do this for me?
Yes, please raise a ticket from your customer control panel and we will arrange this for you for free.